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Phillip’s presentation is designed to educate businesses on the necessity of putting the correct preventative programs in place. Building trust is more important than ever. These programs MUST convey, with confidence, that businesses have taken sanitation and emotional connection to a new level.

“Our worldwide network has identified that establishing trust (internal and external) is the primary fear alleviator during these uncertain times. It is not only imperative that your customers and visitors have a high degree of trust in you, but also a greater need to communicate with warmth, compassion, and empathy to evoke a positive Emotional Quality Responses (EQR). This reinforces your great physical sanitation efforts with the emotional connection needed during these challenging times. Your staff should strive to make everyone feel ‘at home’ in knowing your place of business is being treated with the utmost care.”


For more than 28 years, Phil has been associated with some of the most elite hospitality companies in North America – notables include Fairmont Hotels & Resorts, Hyatt Hotels & Resorts, and The Sutton Place Hotels.

Having worked in independent fine-dining restaurants to well-appointed hotel establishments, Phil has gained an invaluable background in polished and refined service.

The culmination of Phil’s well-rounded knowledge base has provided opportunities for establishing QHA, First Impressions Last Inc. – a company providing Covid-19 Clean Certification and Mystery Shopping services to the hospitality industry.


To register for this online workshop,
call 250-545-2215 ext 204 or click the link below.